TERMS OF SERVICE

Last updated: October 8, 2026

1. ABOUT US

RUILU BAGS is operated by 保定睿旅良品箱包制造有限公司, a company based in China.

Customer Service Email: 15733283325@163.com
Telephone: +86 15733283325
WhatsApp: https://wa.me/8615733283325

Business Address:
Building 5, Dexiu, Wuyi Road
Baigou New City, Baoding, Hebei Province
074004, China

These terms apply to purchases from our online store, together with our Shipping Policy, Return and Refund Policy, and Privacy Policy.

2. PRODUCTS AND PRICES

We aim to provide accurate product descriptions, photographs, specifications, and prices. Product colours may appear differently on different screens.

The applicable price, currency, shipping charges, and any taxes collected by us are displayed before payment.

If a material pricing or product information error affects your order, we will contact you to explain the available options. If the order is cancelled, payments received for the cancelled items will be refunded.

3. ORDERS AND PAYMENT

Please provide accurate billing, delivery, and contact information when placing an order.

Payments are processed through the payment services available at checkout. An order confirmation acknowledges receipt of your order.

If we cannot fulfil your order because of stock availability, payment problems, or another legitimate issue, we will contact you and arrange an appropriate resolution, including a refund where applicable.

4. DISPATCH AND DELIVERY

Orders are shipped from China and dispatched within 3 days after payment confirmation.

Estimated delivery time is 7–12 days after dispatch. Delivery times may vary by destination and may be affected by customs inspections, holidays, weather, and local carrier operations.

Shipping availability, charges, and destination-specific estimates are provided at checkout or in our Shipping Policy. Estimated delivery dates are not guaranteed arrival dates.

Depending on the destination and shipping service, your parcel may be delivered to your address or require collection from a local collection point.

Please provide a complete and accurate recipient name, delivery address, postcode, and telephone number. Contact us promptly if you notice an error. Address changes may not be possible after dispatch.

5. IMPORT DUTIES AND TAXES

Unless expressly stated otherwise at checkout, customers are responsible for destination import duties, import taxes, and applicable customs clearance fees.

Depending on the shipping service, these charges may be collected before dispatch or by customs or the carrier before delivery. Charges collected by us will be disclosed before payment.

Free shipping does not include import duties, taxes, or customs clearance fees unless expressly stated otherwise.

This allocation of costs does not change any tax collection obligations that apply to us under applicable law.

6. RETURNS AND REFUNDS

You may notify us that you wish to return an item within 14 days after receiving it.

The 14-day return request period does not limit your statutory rights concerning faulty, damaged, incorrectly supplied, or misdescribed goods. Where applicable law provides a longer period or additional remedies, those rights take precedence.

For voluntary change-of-mind returns, items must be unused, clean, and in their original condition, with any supplied tags and accessories. Please include the original packaging where available and provide your order number or other proof of purchase.

These conditions do not restrict any applicable statutory right to inspect goods or withdraw from a purchase.

To request a return, email 15733283325@163.com. Please contact us for return instructions before sending a parcel. Where a statutory withdrawal right applies, a clear notice of your decision is sufficient; you do not need to wait for approval to notify us.

Please send the item back within 14 days after notifying us of your return, unless we agree otherwise or applicable law provides different requirements.

We cover necessary return shipping costs for quality defects, incorrect items, or problems caused by us. Please contact us to arrange the return method before paying for postage.

For change-of-mind or other non-quality returns, customers pay return postage and necessary packaging costs, except where applicable law requires otherwise.

We do not charge a restocking fee.

Approved refunds are issued to the original payment method unless another method is agreed with you. We process refunds without undue delay and within any legally required deadline. Your payment provider may require additional time to display the refund.

Please refer to our Return and Refund Policy for the full conditions, return address, refund process, and information about applicable EU and UK withdrawal rights.

7. ORDER CHANGES AND CANCELLATION

To request an order change or cancellation, email us as soon as possible with your order number.

After dispatch, it may not be possible to stop or change the shipment. Any applicable statutory cancellation or return rights remain unaffected.

If an order is cancelled and a refund is due, payments received for the cancelled items will be refunded according to the applicable circumstances and law.

8. WEBSITE USE

You must not use our store for fraud, unlawful activity, unauthorised access, or interference with its operation.

Original store content, including branding, text, and photographs, may not be reproduced without permission or another lawful basis.

9. PERSONAL INFORMATION

Personal information is handled according to our Privacy Policy.

Please do not send passwords or full payment card details to customer service by email, WhatsApp, or other messaging services.

10. CONSUMER RIGHTS AND RESPONSIBILITY

Each party remains responsible for its obligations under the purchase contract and applicable law.

Nothing in these terms excludes or restricts mandatory consumer rights or liability that cannot lawfully be excluded or restricted.

Any governing law or dispute arrangements will not deprive customers of mandatory protections available under applicable law.

11. CHANGES TO THESE TERMS

We may update these terms for future purchases.

Changes will not retrospectively reduce the rights applicable to an order already placed.

12. CONTACT US

For questions about an order or these terms, please contact:

Store Name: RUILU BAGS
Business Operator: 保定睿旅良品箱包制造有限公司
Customer Service Email: 15733283325@163.com
Telephone: +86 15733283325
WhatsApp: https://wa.me/8615733283325

Business and Return Address:
Building 5, Dexiu, Wuyi Road
Baigou New City, Baoding, Hebei Province
074004, China

Return Recipient: Liu Na (刘娜)
Return Contact Phone: +86 15733283325

Please contact us for return instructions before sending a parcel.

For accurate delivery in China, please also include the following details on return parcels:

河北省保定市白沟新城五一路德秀5号楼
收件人：刘娜
电话：+86 15733283325
邮编：074004