Shipping Policy

Order Processing

RUILU BAGS ships orders from China.

Orders are dispatched within 3 days after payment confirmation. If an unexpected issue affects dispatch, we will contact you using the contact information provided with your order.

Estimated Delivery Time

Estimated delivery time is 7–12 days after dispatch.

Delivery times are estimates and may vary depending on the destination, customs clearance, public holidays, weather, and local carrier operations. Any destination-specific delivery estimate displayed before purchase takes precedence.

Shipping Availability and Charges

Available shipping destinations and shipping charges are displayed at checkout.

Shipping availability depends on the destination country and postcode. Certain remote areas, PO boxes, or military addresses may not be supported.

Depending on the destination and shipping service, your parcel may be delivered to your address or require collection from a local collection point.

Any free shipping offer is subject to the conditions displayed on our website and at checkout.

Import Duties, Taxes, and Customs Fees

The customer is responsible for destination import duties, import taxes, and applicable customs clearance fees, unless expressly stated otherwise at checkout.

Depending on the shipping service, these charges may be collected before dispatch or by customs or the carrier before delivery. Any such charges collected by us will be disclosed before payment.

Free shipping does not include import duties, taxes, or customs clearance fees unless expressly stated otherwise.

Please cooperate with customs clearance requirements and provide any information required by the carrier or customs authorities.

Order Tracking

When tracking information becomes available, we will send it to the email address provided with your order.

Tracking updates may take some time to appear after the parcel is handed to the carrier.

Delivery Information

Please provide a complete and accurate recipient name, delivery address, postcode, and telephone number.

If you notice an error in your delivery information, contact us as soon as possible. Address changes may not be possible after dispatch.

If your parcel requires collection, please follow the carrier’s instructions and collect it within the specified period.

Delayed, Damaged, or Missing Parcels

If your parcel is significantly delayed, arrives damaged, appears lost, or is marked as delivered but cannot be located, please contact us with your order number and relevant details.

For damaged parcels, please retain the packaging and provide photographs where possible.

We will investigate with the carrier and explain the available resolution. Nothing in this policy limits your applicable statutory consumer rights.

Returns

For return eligibility, deadlines, return instructions, and responsibility for return shipping costs, please refer to our Return and Refund Policy.

Please contact us before sending a return so we can provide the appropriate instructions.

Contact Us

Store Name: RUILU BAGS
Email: 15733283325@163.com
WhatsApp: Chat with us on WhatsApp
Telephone: +86 15733283325

Business Address:
Building 5, Dexiu, Wuyi Road
Baigou New City, Baoding, Hebei Province
074004, China