FAQ
Shipping
Where do you ship?
We ship from China. Available destinations and shipping charges are displayed at checkout and depend on your country and postcode. Some remote areas, PO boxes and military addresses may not be supported.
When will my order be dispatched?
Orders are dispatched within 3 days after payment confirmation.
How long does delivery take?
Estimated delivery time is 7–12 days after dispatch. This is an estimate and may vary with the destination, customs clearance, holidays and carrier operations. Any destination-specific estimate displayed before purchase takes precedence.
Will I receive tracking information?
We will email tracking information when it becomes available. Updates may take time to appear after the parcel is handed to the carrier.
Do I need to pay import duties or taxes?
Customers are responsible for destination import duties, import taxes and applicable customs clearance fees unless expressly stated otherwise at checkout. Free shipping does not include these charges unless expressly stated otherwise.
Read our Shipping Policy for full details.
Returns and Refunds
Can I return my order?
You may request a return within 14 days after receiving your item. For voluntary change-of-mind returns, items must be unused, clean and in their original condition, with supplied tags and accessories. Please include the original packaging where available and provide proof of purchase. These conditions do not limit applicable statutory consumer rights.
How do I request a return?
Email 15733283325@163.com with your order number and details of the item. Please contact us for instructions before sending a parcel. Where a statutory withdrawal right applies, you do not need to wait for approval to notify us of your decision.
Who pays return shipping?
We cover necessary return shipping for quality defects, incorrect items or problems caused by us. Contact us to arrange the return method before paying for postage. For change-of-mind or other non-quality returns, the customer pays return postage and necessary packaging costs, except where applicable law requires otherwise. Returns are sent to China. We do not charge a restocking fee.
How will I receive my refund?
After receiving your return, we will inspect it and notify you of the outcome. Approved refunds are issued to the original payment method unless another method is agreed. We process refunds without undue delay and within legally required deadlines; your payment provider may need additional time to display the refund.
Read our Return and Refund Policy for full conditions, return instructions and applicable consumer rights.
Product Care
Follow any care instructions supplied with your backpack. For routine cleaning, gently spot clean with a damp cloth and allow it to air dry. Avoid prolonged exposure to direct sunlight or moisture.
Contact Us
Email: 15733283325@163.com
WhatsApp: Chat with us on WhatsApp
Telephone: +86 15733283325
For order enquiries, include your order number and the email address used at checkout. Visit our Contact Us page for further details.