Contact Us

How Can We Help?

Have a question about our backpacks, shipping, or your order? Get in touch with RUILU BAGS. We are here to help you choose the right backpack and assist with your purchase.

Contact Information

Email: 15733283325@163.com
WhatsApp: Chat with us on WhatsApp
Telephone: +86 15733283325

For enquiries about an existing order, please include your order number and the email address used at checkout.

Business Address

Building 5, Dexiu, Wuyi Road
Baigou New City, Baoding, Hebei Province
074004, China

Shipping Enquiries

Orders ship from China within 3 days after payment confirmation. Estimated delivery time is 7–12 days after dispatch, depending on the destination and customs clearance.

For questions about shipping availability, tracking, or delivery, please contact us with your destination country or order number.

Please refer to our Shipping Policy for details about shipping charges, import duties, taxes, and delivery conditions.

Returns and After-Sales Support

To request a return or report a product issue, please email us with:

Your order number.
The reason for your return or a description of the issue.
Photographs of the item and packaging, where relevant.

Please contact us for return instructions before sending a parcel. Return eligibility, deadlines, and responsibility for return shipping costs are explained in our Return and Refund Policy.

Return Address

Recipient: Liu Na (刘娜)
Address: Building 5, Dexiu, Wuyi Road, Baigou New City, Baoding, Hebei Province, 074004, China
Telephone: +86 15733283325

For accurate delivery in China, please also include the following Chinese details on the parcel:

河北省保定市白沟新城五一路德秀5号楼
收件人：刘娜
电话：+86 15733283325
邮编：074004