Return and Refund Policy

1. Return Request Period

You may request a return within 14 days after receiving your item.

If applicable consumer law provides a longer period or additional remedies, those rights take precedence. This 14-day period does not limit your statutory rights concerning faulty, damaged, incorrectly supplied, or misdescribed goods.

2. Return Conditions

For voluntary change-of-mind returns, items must be unused, clean, and in their original condition, with any supplied tags and accessories. Please include the original packaging where available.

Please provide your order number or other proof of purchase.

These conditions do not restrict statutory rights. Where a statutory withdrawal right applies, you may inspect the item as you would in a shop. Any deduction for diminished value will be made only where permitted by law and explained to you.

3. How to Request a Return

Email 15733283325@163.com within 14 days after delivery with:

• Your order number.

• The item you wish to return.

• Your reason for returning it, where relevant.

• Photographs of any damage, defect, or incorrect item, where possible.

We will provide return instructions. Please contact us before sending a parcel so we can help arrange the appropriate return method.

A clear statement that you wish to exercise an applicable statutory withdrawal right is sufficient; you do not need to wait for approval to notify us of that decision.

Please send the item back within 14 days after notifying us of your return, unless we agree otherwise or applicable law provides different requirements.

4. Return Shipping Costs

Quality defects, incorrect items, or problems caused by us: We cover necessary return shipping costs. Contact us to arrange the return method before paying for postage.

Change-of-mind or other non-quality returns: The customer pays return postage and necessary packaging costs, except where applicable law requires otherwise.

Returns are sent to our address in China, so international return postage may be significant. Please check the cost with your carrier before purchasing if this affects your decision.

We do not charge a restocking fee.

5. Damaged, Faulty, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, faulty, incorrect, or materially different from its description.

We will assess the issue and arrange an appropriate remedy, such as repair, replacement, or refund, according to the circumstances and applicable consumer law.

Reporting an issue after 14 days does not automatically remove any statutory rights you may have.

6. Packing and Sending Your Return

Pack the item securely and include your order number inside the parcel.

We recommend a tracked shipping service. Retain your shipping receipt and tracking details.

Please follow the carrier’s requirements and accurately identify the parcel as returned merchandise where appropriate. Do not send the parcel to an address printed on the original shipping label unless we instruct you to do so.

7. Return Address

Recipient: Liu Na (刘娜)
Address: Building 5, Dexiu, Wuyi Road, Baigou New City, Baoding, Hebei Province, 074004, China
Telephone: +86 15733283325

For accurate delivery in China, please also include:

河北省保定市白沟新城五一路德秀5号楼
收件人：刘娜
电话：+86 15733283325
邮编：074004

8. Refund Processing

After receiving your return, we will inspect the item and notify you of the outcome.

Approved refunds are issued to the original payment method unless another method is agreed with you. Your payment provider may require additional time to display the refund.

Any deduction or refusal will be explained and will remain subject to applicable consumer law. We will process refunds without undue delay and within any legally required deadline.

Original delivery charges are refunded where required by law or where agreed as part of resolving a problem caused by us.

Import duties, taxes, or clearance fees paid directly to customs or a carrier are not payments received by us. Please contact the collecting authority or carrier about any available refund procedure.

9. EU and UK Withdrawal Rights

Where EU or UK distance-selling consumer rights apply, you may notify us that you wish to withdraw from your purchase within 14 days after delivery, without giving a reason.

For an order containing multiple goods delivered separately, the applicable period generally begins when you receive the last item.

After notifying us, send the goods back within 14 days.

For withdrawal from the whole order, the refund includes the original standard delivery charge, where applicable. Extra charges for a premium delivery option above the standard delivery cost are not included.

For EU withdrawals, reimbursement is due within 14 days of your withdrawal notice, but may be withheld until we receive the goods or evidence that you have sent them back, whichever occurs first.

For UK withdrawals, reimbursement is due within 14 days of receiving the returned goods or evidence of their return, as applicable.

You bear the direct return shipping costs for change-of-mind withdrawals. Your statutory rights concerning defective or non-conforming goods remain unaffected.

10. Exchanges

Contact us if you would like a different colour or product. We will explain the available options based on stock and your return eligibility.

Please do not send an item for exchange without contacting us for instructions.

11. Contact Us

Store Name:RUILU BAGS
Email: 15733283325@163.com
WhatsApp: Chat with us on WhatsApp
Telephone: +86 15733283325

Nothing in this policy excludes or limits mandatory consumer rights.